Due to a complex technological issue that occurred over the weekend, our members were temporarily unable to use their debit cards or access mobile and online banking. It is rare that an issue arises where multiple facets of our business are impacted, but such was the case in this instance. We understand that it may have caused alarm for our members and we sincerely apologize for the inconvenience and any undue stress you experienced as a result.
Please know that while our system was unavailable, your account remained secure. The security of your account is of paramount concern to us and your information was never compromised or at risk. What’s more, we identified the issue and have taken steps to prevent it from happening again in the future.
Here at Western Vista, our motto is “always do the right thing.” Integrity is one of our core values and when we make a mistake, we make every effort to correct it as quickly as possible. We value and appreciate your membership at Western Vista. If you have any questions, please don’t hesitate to call us at 1-800-310-2197.